Privacy Policy

Last updated: August 2026

Who I am
I am Carolina Vaccari, a registered Osteopath providing osteopathic treatment in London. If you have any questions about this Privacy Policy or how your personal information is used, please contact me:
Email: [your email address]
Telephone: [your phone number]

What personal information I collect
When you contact me by email or telephone, I may collect:
* Your name
* Email address
* Telephone number
* Any information you choose to provide about your health or symptoms
If you become a patient, I will also collect information necessary to provide safe and effective osteopathic care, including your medical history, examination findings, treatment records and other relevant health information.

Why I collect your information
I use your personal information to:
* Respond to your enquiries
* Arrange appointments
* Provide osteopathic assessment and treatment
* Maintain accurate clinical records
* Comply with legal, professional and regulatory obligations
* Improve my website through anonymous website analytics

Legal basis for processing
Under the UK General Data Protection Regulation (UK GDPR), I process your personal information because it is:
* Necessary to take steps before entering into a contract or to provide healthcare services requested by you.
* Necessary to comply with legal and professional obligations.
* Necessary for my legitimate interests in running my practice.
Health information is considered special category personal data. It is processed because it is necessary for the provision of healthcare and the management of health services.

How your information is stored
Patient records are stored securely in both electronic and paper format.
Appropriate technical and organisational measures are in place to help protect your personal information against unauthorised access, loss or misuse.

Who I share your information with
Your information will be treated confidentially.
I will only share your personal information where necessary, for example:
* If you ask me to communicate with another healthcare professional involved in your care.
* Where required by law.
* Where necessary to protect your vital interests or those of another person.
I do not sell your personal information.

How long I keep your information
Patient records are retained for the period required by applicable legal and professional obligations. After this period, records are securely destroyed.

Cookies and website analytics
This website uses Google Analytics to help understand how visitors use the website and improve its performance.
Google Analytics collects anonymous information such as pages visited and time spent on the website. Where required by law, analytics cookies will only be used after you have provided your consent through the website's cookie banner.

Your rights
Under UK data protection law, you have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request erasure where applicable
* Restrict or object to certain types of processing
* Request a copy of your data where applicable
* Withdraw consent where consent is the legal basis for processing
To exercise any of these rights, please contact me using the details above.

Complaints
If you have concerns about how your personal information has been handled, I would appreciate the opportunity to resolve them first.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page together with the updated revision date.